Studying 3-years Degree in hotel management course can provide the student with a comprehensive understanding of the hospitality industry and equip the student with the necessary skills to pursue a career in hotel management. Here are some potential areas of learning and skills development the student may expect from such a course conducted in English:

• Customer Service: Developing excellent customer service skills is crucial in hotel management. The student will learn how to handle guest inquiries, complaints, and requests professionally and efficiently, ensuring a positive guest experience.
• Front Office Operations: This aspect of the course will focus on hotel reception, reservations, check-in and check-out procedures, managing guest accounts, handling reservations systems, and ensuring smooth front desk operations.
• Food and Beverage Management: The student will learn about restaurant and banquet operations, menu planning, food safety and sanitation, beverage management, and providing an exceptional dining experience to guests.
• Housekeeping and Maintenance: This module will cover essential knowledge of maintaining cleanliness, orderliness, and guest comfort in hotel rooms and public areas. The student will learn about housekeeping procedures, inventory management, and working closely with maintenance teams.
• Marketing and Sales: Understanding hotel marketing and sales techniques is vital for attracting guests and generating revenue. The student will learn about market segmentation, pricing strategies, advertising, promotions, and sales techniques specific to the hospitality industry
• Financial Management: This aspect of the course will focus on understanding hotel financial statements, revenue management, budgeting, cost control, and financial analysis within a hotel setting.
• Event Management: This module will provide the student with skills in planning and executing various events within a hotel, such as conferences, weddings, and corporate functions.
• Leadership and Communication: Effective leadership and communication skills are essential in hotel management. The student will learn how to lead teams, resolve conflicts, communicate clearly and professionally, and work effectively with diverse groups of people.
• Throughout the course, The student can expect a combination of theoretical knowledge, practical hands on training, case studies, and potentially internships or industry placements to provide The student with real-world experience in the hospitality industry.

Studying 3-year Diploma in hotel management course can provide the student with a comprehensive understanding of the hospitality industry and equip the student with the necessary skills to pursue a career in hotel management. Here are some potential areas of learning and skills development the student may expect from such a course conducted in English:

• Hospitality Industry Knowledge: The student will gain a deep understanding of the hotel industry, including its structure, operations, and various departments within a hotel.
• Customer Service: Developing excellent customer service skills is crucial in hotel management. The student will learn how to handle guest inquiries, complaints, and requests professionally and efficiently, ensuring a positive guest experience.
• Front Office Operations: This aspect of the course will focus on hotel reception, reservations, check-in and check-out procedures, managing guest accounts, handling reservations systems, and ensuring smooth front desk operations.
• Housekeeping and Maintenance: This module will cover essential knowledge of maintaining cleanliness, orderliness, and guest comfort in hotel rooms and public areas. The student will learn about housekeeping procedures, inventory management, and working closely with maintenance teams.
• Food and Beverage Management: The student will learn about restaurant and banquet operations, menu planning, food safety and sanitation, beverage management, and providing an exceptional dining experience to guests.
• Housekeeping and Maintenance: This module will cover essential knowledge of maintaining cleanliness, orderliness, and guest comfort in hotel rooms and public areas. The student will learn about housekeeping procedures, inventory management, and working closely with maintenance teams.
• Leadership and Communication: Effective leadership and communication skills are essential in hotel management. The student will learn how to lead teams, resolve conflicts, communicate clearly and professionally, and work effectively with diverse groups of people.
• Throughout the course, The student can expect a combination of theoretical knowledge, practical hands on training, case studies, and potentially internships or industry placements to provide The student with real-world experience in the hospitality industry.

Craft certificate course in food production typically focuses on developing fundamental culinary skills and knowledge necessary for entry-level positions in the food and hospitality industry. The learning outcome from the course is:

• Culinary Techniques: The student will learn basic and intermediate culinary techniques, including knife skills, cooking methods, food preparation, and presentation. This includes understanding and practicing various cooking methods such as sautéing, braising, baking, grilling, and frying.
• Food Safety and Sanitation: The student will be trained in food safety and sanitation practices to ensure proper handling, storage, and preparation of food. This includes learning about personal hygiene, food borne illnesses, HACCP (Hazard Analysis and Critical Control Points) principles, and proper sanitation procedures in the kitchen.
• Ingredient Knowledge: The student will develop an understanding of different ingredients, their characteristics, and how to select and use them appropriately in various dishes. This includes learning about different types of meats, poultry, seafood, fruits, vegetables, herbs, and spices.
• Menu Planning: The student will learn the basics of menu planning, including understanding flavour profiles, balancing dishes, and creating cohesive menus. This involves considering factors such as nutritional value, customer preferences, and cost-effectiveness.
• Recipe Development: The student may have the opportunity to develop and modify recipes, allowing The student to showcase creativity and adaptability in the kitchen. This involves understanding flavour combinations, portion sizing, and recipe standardization.
• Kitchen Organization and Time Management: The student will learn how to effectively organize and manage a kitchen workflow, including mise - en - place (preparation and organization of ingredients), time management, and multitasking skills.
Kitchen Equipment and Tools: The student will become familiar with different kitchen equipment, utensils, and tools, and learn how to handle and operate them safely and efficiently.
• Teamwork and Communication: The course may emphasize the importance of effective communication and teamwork in a professional kitchen environment. The student will develop skills in collaborating with fellow chefs, cooks, and kitchen staff to ensure smooth operations.
• Cultural and International Cuisine: The student may be introduced to different cuisines from around the world, learning about their unique ingredients, flavours, and cooking techniques. This broadens his culinary knowledge and prepares the student to work in diverse culinary environments.
• Practical Training: Craft certificate courses often include hands-on practical training in a simulated or actual kitchen environment. This allows the student to apply the knowledge and skills gained during the course and gain real-world experience.
• It's important to note that a craft certificate course in food production is typically designed as an entry-level program, providing a foundation for further advancement and specialization in the culinary field. After completing the course, The student may choose to pursue higher-level culinary programs or gain practical experience in professional kitchens to further develop his skills and advance his career.

Craft certificate course in bakery aims to provide the student with the necessary skills and knowledge to excel in the field of baking and pastry arts. The learning outcome this program is:

• Baking Techniques: Student will learn a variety of baking techniques, including mixing, kneading, proofing, shaping, and baking various types of bread, pastries, cakes, and desserts. They will develop proficiency in following recipes, using baking equipment, and understanding the science behind baking.
• Pastry Arts: Student will gain knowledge and skills in pastry arts, including making dough, creams, fillings, and decorative elements for pastries, tarts, pies, and other sweet treats. They will learn techniques such as pastry lamination, piping, and chocolate work.
• Bread Making: Student will learn the art of bread making, including working with different types of dough, yeast fermentation, shaping and scoring bread, and understanding the characteristics of different types of bread such as baguettes, rolls, and specialty breads.
• Cake Decorating: Student will develop skills in cake decoration, including icing, piping, creating decorative elements, and working with fondant. They will learn techniques for creating visually appealing and professional-looking cakes for various occasions.
• Baking Ingredients: Student will gain knowledge about baking ingredients, including different types of flours, sugars, fats, leavening agents, and flavourings. They will understand how ingredients interact and how to select and use them appropriately for different recipes.
• Food Safety and Sanitation: Student will learn about food safety practices, proper hygiene, and sanitation in the bakery. They will understand the importance of maintaining a clean and safe baking environment, handling ingredients safely, and preventing cross-contamination.
• Menu Planning and Cost Control: Student will gain knowledge in menu planning for a bakery, including selecting and developing recipes, determining portion sizes, and managing ingredient costs. They will learn techniques for cost control and maintaining profitability in a bakery business.
• Baking Business Basics: Student will learn the fundamentals of starting and managing a bakery business. This may include understanding licensing and permits, marketing and promotion, customer service, and basic financial management.
• Creativity and Presentation: Student will develop creativity in designing and presenting baked goods. They will learn how to create visually appealing presentations, use colors, textures, and decorative techniques to enhance the aesthetic appeal of their creations.
• Professionalism and Work Ethic: Student will understand the importance of professionalism, teamwork, and a strong work ethic in the baking industry. They will develop skills in time management, organization, and effective communication in a bakery setting.
• These learning outcomes are designed to prepare student for entry-level positions in bakeries, pastry shops, hotels, restaurants, and other culinary establishments. They provide a foundation for pursuing a career in the baking and pastry arts, allowing student to create delicious and visually appealing baked goods while maintaining high standards of quality and craftsmanship.

Craft certificate course in food and beverage service aims to equip student with the essential skills and knowledge required to excel in the hospitality industry, specifically in the area of food and beverage service. The learning outcome of this program is:

• Service Techniques: Student will learn various service techniques, including table setting, proper use of cutlery, serving methods, tray service, and plate service. They will develop proficiency in delivering professional and efficient food and beverage service.
• Menu Knowledge: Student will gain a thorough understanding of menus, including different types of menus, menu planning, and menu descriptions. They will learn how to make recommendations to guests and provide detailed information about dishes, ingredients, and allergens
• Beverage Knowledge: Student will learn about different types of beverages, including alcoholic and non-alcoholic options. They will develop knowledge about wine service, cocktail preparation, beer service, and coffee service.
• Customer Service Skills: Student will develop excellent customer service skills, including communication, interpersonal skills, and the ability to handle guest inquiries, complaints, and special requests professionally. They will learn to anticipate and exceed customer expectations and provide a high level of guest satisfaction.
• Hygiene and Safety: Student will acquire knowledge of hygiene and safety practices in the food and beverage service industry. This includes food handling and storage, personal hygiene, sanitation, and adherence to health and safety regulations.
• Point of Sale (POS) Systems: Student will learn to operate point of sale systems, including order taking, billing, and payment processing. They will gain proficiency in handling cash, credit cards, and other forms of payment.
• Teamwork and Communication: Student will develop skills in working effectively as part of a team in a fast-paced and demanding environment. They will learn to communicate with colleagues, chefs, and other staff members to ensure smooth service operations.
• Upselling and Sales Techniques: Student will learn techniques to promote and upsell food and beverage items to increase revenue. They will develop skills in suggestive selling, wine pairing, and promoting specials and promotions to guests.
• Professionalism and Etiquette: Student will learn about professional conduct, including grooming, dress code, and etiquette in the food and beverage service industry. They will understand the importance of maintaining a positive and professional image while interacting with guests.
• Problem-solving and Time Management: Student will develop problem-solving skills to handle challenging situations that may arise during service. They will learn effective time management techniques to ensure smooth service operations and meet guest expectations
• These learning outcomes are designed to provide student with a solid foundation in food and beverage service, preparing them for entry-level positions in restaurants, hotels, catering companies, and other hospitality establishments.

Craft certificate course in housekeeping aims to provide student with the necessary skills and knowledge to excel in the field of professional housekeeping within the hospitality industry. The learning outcome pursuing this program:

• Cleaning Techniques: Student will learn a variety of cleaning techniques and best practices for maintaining cleanliness and orderliness in guest rooms, public areas, and back-of-house areas. This includes knowledge of different cleaning agents, equipment usage, and effective cleaning methods.
• Cleaning Techniques: Student will learn a variety of cleaning techniques and best practices for maintaining cleanliness and orderliness in guest rooms, public areas, and back-of-house areas. This includes knowledge of different cleaning agents, equipment usage, and effective cleaning methods.
• Room Preparation and Maintenance: Student will gain expertise in preparing guest rooms for arrivals, ensuring all amenities are properly stocked, and maintaining cleanliness throughout guests' stays. They will learn to identify and address maintenance issues promptly and effectively.
• Linen and Laundry Management: Student will learn about linen management, including handling, inventory control, and maintaining cleanliness and quality standards for bed linens, towels, and other textiles. They will also gain knowledge of laundry operations and procedures
• Guest Relations: Student will develop customer service skills specific to housekeeping. They will learn how to communicate with guests, address their requests and concerns, and ensure their comfort and satisfaction.
• Safety and Security: Student will understand the importance of safety and security measures in housekeeping operations. This includes knowledge of fire safety, emergency procedures, safe handling of chemicals, and maintaining guest privacy and security.
• Inventory Management: Student will learn inventory management techniques for housekeeping supplies, such as cleaning agents, amenities, and linens. They will develop skills in monitoring stock levels, placing orders, and ensuring adequate supply levels for efficient operations.
• Housekeeping Operations and Workflow: Student will gain an understanding of housekeeping department operations, including coordination with other departments, effective workflow management, and maintaining cleanliness standards in various areas of the hotel.
• Sustainable Practices: Student will learn about environmentally friendly practices in housekeeping, including waste management, energy conservation, and using eco-friendly cleaning products. They will understand the importance of sustainability in the hospitality industry.
• Teamwork and Communication: Student will develop skills in working effectively as part of a housekeeping team. They will learn how to communicate with colleagues, supervisors, and other hotel staff to ensure efficient operations and provide a seamless guest experience.
• Professionalism and Etiquette: Student will learn about professional conduct, including grooming, dress code, and etiquette specific to the housekeeping department. They will understand the importance of maintaining a positive and professional image while interacting with guests and colleagues.
• These learning outcomes are designed to equip student with the necessary skills to pursue entry-level positions in the housekeeping department of hotels, resorts, and other hospitality establishments. They provide a foundation for maintaining cleanliness, guest satisfaction, and efficient operations within the housekeeping department.

Craft certificate course in front office operations aims to provide student with the necessary skills and knowledge to excel in the field of hotel front desk operations and guest services. The learning outcome of studying this program is:

• Customer Service: Student will develop excellent customer service skills, including effective communication, problem-solving, and conflict resolution. They will learn how to handle guest inquiries, complaints, and special requests in a professional and courteous manner.
• Reservation Systems: Student will gain knowledge and proficiency in using computerized reservation systems and property management systems (PMS). They will learn how to make room reservations, update guest profiles, and manage room availability.
• Communication Skills: Student will develop strong verbal and written communication skills. They will learn how to effectively communicate with guests, colleagues, and other hotel staff using appropriate language and professional etiquette.
• Multitasking and Time Management: Student will learn to handle multiple tasks simultaneously, such as answering phone calls, checking guests in and out, managing reservations, and assisting with guest inquiries. They will develop skills in prioritization and time management to ensure smooth front desk operations.
• Cash / credit card Handling and Billing: Student will learn about cash handling procedures, including accepting payments, processing credit card transactions, and maintaining accuracy in billing and invoicing. They will understand the importance of maintaining guest privacy and security during financial transactions.
• Guest Relations: Student will gain knowledge and skills to provide personalized guest services, including anticipating guest needs, providing recommendations and information about hotel services and local attractions, and ensuring guest satisfaction throughout their stay.
• Problem-solving and Decision-making: Student will develop problem-solving skills to handle various challenges that may arise at the front desk, such as room availability issues, guest complaints, and scheduling conflicts. They will learn to make quick and effective decisions to resolve situations and provide satisfactory solutions.
• Safety and Security: Student will understand the importance of safety and security measures at the front desk. They will learn about emergency procedures, guest privacy protection, and maintaining a secure environment for guests and staff.
• Professionalism and Etiquette: Student will learn about professional conduct, including grooming, dress code, and etiquette specific to front office operations. They will understand the importance of maintaining a positive and professional image while representing the hotel.
• These learning outcomes are designed to prepare student for entry-level positions in the front office department of hotels, resorts, and other hospitality establishments. They provide a foundation for delivering excellent guest service, efficient front desk operations, and maintaining guest satisfaction.